Job Position

Product/Technical Support

Product support technicians help call-in and online customers select and install products and troubleshoot and resolve problems. Product support techs also answer technical questions from industry professionals who design, install, maintain and repair the irrigation systems that include the manufacturer’s products.

Responsibilities

• Answer telephone and online questions about selecting, installing, maintaining and repairing the manufacturer’s products.
• Provide on-site support to help troubleshoot technical problems.
• Refer more complicated issues to product engineer or manager for resolution.
• Share customers’ experience and feedback with product development team.
• Provide timely, accurate and efficient customer service.

Education & Experience

• High school diploma/GED required; four-year bachelor’s degree preferred.
• One to three years irrigation and customer service experience required.
• Demonstrated success meeting sales goals and growing sales.

Compensation

• $45,000 – $55,000*

*Irrigation industry compensation information is based on reporting by Irrigation Association members, industry recruiters, online job postings and the Bureau of Labor Statistics. Compensation varies by candidate experience and job location. This data is provided for information only and does not represent a guarantee or commitment by the Irrigation Foundation.

Possible career path: Product Manager